Terms of Service

By using FinerWorks you agree to the following terms. These policies are subject to change without notice. Please review them periodically.

General Terms

Orders are printed per the specifications submitted by the customer.
You must have full legal rights to upload and reproduce any images you submit, in compliance with applicable copyright laws.
Customer billing and shipping information is never shared or sold. You are responsible for providing correct address information.
Digital image files must be submitted in the supported file formats.
You are responsible for ensuring image resolution is appropriate for your chosen print size.
Images with aspect ratios that differ from your order dimensions will be cropped to fit.
FinerWorks reserves the right to control access to, remove, store, or display text and images posted by users.
Full payment is required before any order is processed.
Gift cards apply only to full-price items.
Prices include formatting; shipping costs are added where applicable.
Discounts cannot be applied retroactively to prior orders.
FinerWorks reserves the right to deny service to anyone at its own discretion.
Free accounts that remain inactive for 12 or more months may be suspended or removed.

Referral credits apply toward future purchases only.
New referrals must register and place a qualifying order to earn credit.
Credits are awarded 30 days after the referred order is placed.
Commissions are non-transferable and cannot be redeemed for cash.
Discount codes expire 30 days after issuance.
Credits are calculated based on the order subtotal after other discounts are applied.

FinerWorks is not liable for damage or injury to items, animals, or people caused by prints once they have been delivered.
Customers assume full responsibility for any damages that occur after delivery.

Standard turnaround is 5–10 business days.
Rush orders are available for an additional charge.
International orders may take longer to arrive.
Rush shipping charges are partially refundable if delivery was attempted by the expected date.

Damaged prints must be reported within 72 hours of delivery via our contact page.
All products are quality-guaranteed; see our Returns & Replacements page for full details.
Frame moldings are inspected prior to shipping; smooth frames are polished before dispatch.
Mat windows are cut 1/8"–1/4" smaller than the specified opening size.
Glazing is inspected for defects before shipping.

Questions about these terms? Visit our Contact page.

FinerWorks — 10930 Wye Dr, Suite 101, San Antonio, TX 78217
Monday–Friday, 9 AM–5 PM CT