Returns & Replacements
We stand behind our work. Review our return and replacement policies below, and contact us with your order number and photos to initiate any request.
30-Day Satisfaction Guarantee
Unframed prints come with a 30-Day 100% Satisfaction Guarantee. Replacements or refunds are available within 30 days of purchase. Exceptions include proof prints and orders flagged for quality concerns prior to printing.
Framed & Matted Products
Framed prints, matted products, and frames incur a 20% production fee for returns within 30 days. Return shipping costs are the customer's responsibility.
Printed Merchandise
Printed merchandise such as mugs, mousepads, and tiles can be returned within 30 days with a 20% production fee applied. Customers are responsible for return shipping costs.
Murals & Wallpaper
Custom murals and wallpapers are non-returnable except in cases of damage or production defects, which qualify for free replacement. Any approved returns outside these circumstances face a 20% production fee.
Cancellations
Cancellation requests must be submitted within 24 hours of placing your order to avoid a 20% production fee. Requests after 24 hours may incur charges if materials are already in use or production has begun.
Damage & Loss
Report damaged or lost items within 30 days of the expected delivery date with supporting photos. Qualifying claims receive a free replacement at no additional cost.
Drop-shipped Orders
Orders shipped directly to third-party recipients do not allow standard returns unless items arrive damaged or undelivered. Contact us with documentation to initiate a claim.
How to Request a Return or Replacement
Visit our Contact Us page and include your order number along with photos of the item if applicable. Our team will respond within one business day.